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The more companies shift their sales and service activities on the Internet and make the customers communicate with a homepage rather than with a human being the higher are the expectations regarding the behaviour and the social competence of employees with personal customer contact be it in call centres or with service representatives.

But also within a company social competence is important for positive and successful communications between employees and their superiors right up to the top of the companies management.

Human relations always bear conflict potential. The company’s targets may collide with the expectations of employees – the occasions for conflicts of that kind are almost are countless. We offer special trainings for employees at all hierarchy levels which just provide this social competence, and in amazingly short time. It worked with thousands of employees of all sorts of industries.